How to view or find FAQ's before logging support tickets : Sync

How to 'View or Find FAQ's' before Logging Support Tickets Print

Modified on: Fri, 25 Apr, 2025 at 8:58 AM

The article outlines the steps to find and view Sync FAQ's prior to logging a support ticket for further assistance.

FOLLOW STEPS BELOW:

1. From Sync Home Click on 'Help'

2. Click on 'FAQs'

3. Search for a topic

4. Or scroll through available FAQ's

5. Click an article to open

6. Rate if you found the article helpful or not

7. Click print to save or print

8. Click through Menu to revert back to FAQ listings

9. View related articles in the right hand panel

The 'FAQs' button in Sync ERP is only available from v7.4 or later

NB. For a quick tutorial watch below

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How to 'View or Find FAQ's' before Logging Support Tickets Print