The article outlines the steps to log a support ticket from within the Sync ERP application.
To view all your tickets or export the ticket listing view FAQ here
FOLLOW STEPS BELOW:
1. From Sync Home click on 'Help' in the Home menu
2. Click on 'Log Ticket'
3. View existing FAQ knowledgebase for articles that may assist you before login a ticket
4. Click 'New Support Ticket' to log a new request
5. Enter details on all required fields.
- Describe your issue in as much detail as possible to assist the support team in resolving asap
- Include full screenshots where possible and all details of any error
6. Indicate customer priority
7. Click Submit
8. A support consultant will respond within 1 to 24h depending on Priority
Priority Classification
- Low: new requests, feature requests, minor report changes, training requests, general queries
- Medium: users experiencing an error but work can commence, forgotten passwords, single user can't login
- High: users experiencing error that prevents continuing on with work, group of users cannot login
- Critical: System is offline for all users.
The 'Log Ticket' button in Sync ERP is only available from v7.4 or later.
NB. For a quick tutorial watch below
